Warranty
Significance of Limited Warranty To deliver worry free operation and eliminate the cost associated with the warranty repairs, Fiber-Life offers a Limited Warranty as a standard feature across all major product lines.
30-Day Money-Back Guarantee
Fiber-Life offers a 30-day money-back return policy. Within 30 days of receiving the items, customers may return an order and obtain a refund. If the original parts have not been unpacked or touched or if the parts have been determined to not work as described on our website, a full refund will be awarded. In all other cases (e.g., customer orders incorrect parts), you may return it for exchange or full refund (excluding shipping charges). To initiate a return, contact Fiber-Life: +1-73-8616-6291 or email support@fiber-life.com for a Return Material Authorization number and ship the product.
Limited Warranty
Different products have different limited warranty. According to different materials and workmanships, usage rate, the availability of the spare parts is varied from different products. In Fiber-Life, CWDM/DWDM Serials and Optic Splitter enjoy ten years limited warranty, Transceivers have five years limited warranty, Network Interface Cards is three years limited warranty. The cables are consumable, they can enjoy a 30 Days Exchange and Return Policy. The rest items usually enjoy one-year limited warranty. Custom orders can’t be returned when they function properly.
If any Fiber-Life product fails due to a defect in materials or workmanship within limited warranty of original shipment, Fiber-Life will, at its sole option, repair/replace the product or refund the original purchase price. To access this Limited Warranty, contact Fiber-Life for a Return Material Authorization number and ship the product to Fiber-Life.
This Limited Warranty is given in line with all other warranties, express and/or implied and to the maximum extent permitted by law, Fiber-Life disclaims all other warranties, expressed and/or implied, including the warranty of merchantability and fitness for any particular purpose. No employee of Fiber-Life has the authority to verbally modify this Limited Warranty.
All else not withstanding, acceptance of products from Fiber-Life, constitutes acceptance of this Limited Warranty.
Quality
Fiber-Life is focused on quality and precision. Quality is first, for us, without quality, nothing else matters. Quality and standards are the foundation of Fiber-Life. Management and employees are dedicated to providing customers with outstanding, standards-compliant products and services. As part of this commitment, Fiber-Life is ISO 9001: 2008 certified has rigorous in-house procedures, which include extensive testing and verification of every single device. Fiber-Life has passed many quality system verifications, like CE, RoHS, FCC, established an internationally standardized quality assurance system and strictly implemented standardized management and control in the course of design, development, production, installation and service.
ISO9001:2008
The certificate shows that a component/subsystem can be used in a specific application according to a requirement class (RC) or a integrity level (SIL). The system integrator and end user must always be aware of how to use certified components/subsystems in safety-related function, respectively a safety instrumented system. Because of the many different possibilities and how to configure a safety system, the end user must get the related information from the manufacturer of the certified component/subsystem.
CE
The CE marking is a mandatory European marking for certain product groups to indicate conformity with the essential health and safety requirements set out in European. To permit the use of a CE mark on a product, proof that the item meets the relevant requirements must be documented.
ROHS
Working in partnership with the policy lead at BERR (The Department for Business, Enterprise & Regulatory Reform), NWML is the UK Enforcement Authority for the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment Regulations 2008 (the “RoHS Regulations”). Manufacturers need to understand the requirements of the RoHS Directive to ensure that their products, and their components, comply.
FCC
The Federal Communications Commission (FCC) is an independent United States government agency. The FCC was established by the Communications Act of 1934 and is charged with regulating interstate and international communications by radio, television, wire, satellite and cable. The FCC’s jurisdiction covers the 50 states, the District of Columbia, and U.S. possessions.
