FAQ
Whether encountering product inquiries, product models, product prices, product comparisons, product shipping methods, product returns, or product service terms, these FAQ will be answered one by one below.
FAQ:Order Status
A：We currently accept Paypal, Western Union and Wire Transfer. We ensure your Credit Card information is 100% safe and secure.
A：Buy in large quantities and you can save even more. Simply call +86-1-73-8616-6291 or Live Chat or email to support@fiber-life.com for a volume discount.
A：When you place your order on the Internet, we will send email or call you to confirm your order before shipping.
A：Immediately call +86-1-73-8616-6291 or live chat with us or email us. Most orders are transmitted almost immediately to our warehouses and may not be able to cancel your order, please let us know as soon as possible.
A：If there are any problems with your order, you will be contacted by a customer sales representative.
A ：Please call us at +86-1-73-8616-6291 or live chat with us or send us an email (support@fiber-life.com), if you need help with your order.
A：UPS and FedEx are almost a classic duopoly, but only in the domestic shipping industry. FedEx operates in more countries than UPS, and want to continue to focus on expanding into European and Asian markets. DHL Express is the number one in Europe, while UPS and Fedex are on top in the U.S..
A： Absolutely. We will try our best to satisfy all our customers’ needs as we are a very famous manufacturer and supplier of fiber optic products in China, and there are many products we have but not listed on the website. Simply contact one of our experienced sales staff and can help you get the product you need a special order.
A ：Of course not, but there are many advantages which will present you a wonderful shopping experience if you have an account of Fiber-Life. We offer appointments for all guests free of charge, if the budget is for great prices order quantity, some special order hard to find, or just a couple of network cables. Only support@fiber-life.com mail or call +86-1-73-8616-6291.
A：Yes, we do. We ship worldwide.
A：It is a misconception that using third party transceivers will void your switch warranty. The truth is that they do not. And most importantly, it is against the law for the OEM to say yes. The Magnuson-Moss Federal Trade Commission Act protects consumers from this mistake! Under this act consumer warranties can not include tie-in sales. In other words, manufacturers can not force you to buy their transceivers to keep your warranty valid exchange.
A：The vendors such as Cisco, HP, 3Com and many others buy their transceivers from third party manufacturers, for example Fiber-Life, and add your logo and label for them and sell them at high margins. Fiber-Life buy directly from a growing network of Chinese manufacturers so we can keep costs low while maintaining the highest standards.
FAQ:Shopping
A：We currently accept Paypal, Western Union and Wire Transfer. We ensure your Credit Card information is 100% safe and secure.
A：Buy in large quantities and you can save even more. Simply call +86-1-73-8616-6291 or Live Chat or email to support@fiber-life.com for a volume discount.
A：When you place your order on the Internet, we will send email or call you to confirm your order before shipping.
A：Immediately call +86-1-73-8616-6291 or live chat with us or email us. Most orders are transmitted almost immediately to our warehouses and may not be able to cancel your order, please let us know as soon as possible.
A：If there are any problems with your order, you will be contacted by a customer sales representative.
A ：Please call us at +86-1-73-8616-6291 or live chat with us or send us an email (support@fiber-life.com), if you need help with your order.
A：UPS and FedEx are almost a classic duopoly, but only in the domestic shipping industry. FedEx operates in more countries than UPS, and want to continue to focus on expanding into European and Asian markets. DHL Express is the number one in Europe, while UPS and Fedex are on top in the U.S..
A： Absolutely. We will try our best to satisfy all our customers’ needs as we are a very famous manufacturer and supplier of fiber optic products in China, and there are many products we have but not listed on the website. Simply contact one of our experienced sales staff and can help you get the product you need a special order.
A ：Of course not, but there are many advantages which will present you a wonderful shopping experience if you have an account of Fiber-Life. We offer appointments for all guests free of charge, if the budget is for great prices order quantity, some special order hard to find, or just a couple of network cables. Only support@fiber-life.com mail or call +86-1-73-8616-6291.
A：Yes, we do. We ship worldwide.
A：It is a misconception that using third party transceivers will void your switch warranty. The truth is that they do not. And most importantly, it is against the law for the OEM to say yes. The Magnuson-Moss Federal Trade Commission Act protects consumers from this mistake! Under this act consumer warranties can not include tie-in sales. In other words, manufacturers can not force you to buy their transceivers to keep your warranty valid exchange.
A：The vendors such as Cisco, HP, 3Com and many others buy their transceivers from third party manufacturers, for example Fiber-Life, and add your logo and label for them and sell them at high margins. Fiber-Life buy directly from a growing network of Chinese manufacturers so we can keep costs low while maintaining the highest standards.
FAQ:Returns
A：You can go to your account and open RMA request, we will help you at a time or call us at +86-1-73-8616-6291 or live chat with us or send us an email (support@fiber-life.com) for help.
A：The return shipping cost must be paid by the buyer. Please note: No matter for any reason, buyers should pay shipping charges to return the unsatisfied goods and no matter for exchange or refund, buyers should send our products first. After receiving the returned item (s), we will process the refund or exchange immediately.
A：A number of RMA means “a Return Merchandise Authorization” number. It is necessary when you want to return the item. And is provided by us after confirming your return. Please send an email to our support@fiber-life.com sales representative for an RMA number.
A：If you receive damaged items / wrong or missing in your order, please contact our Customer sales Department within 7 days from the delivery date. Certain information may be required for the verification of:
• Picture Package on / box
• Photo of the packing
• Photo of the damage / incorrect items customers can send the information above to support@fiber-life.com.
A representative will review the order and respond within 24 hours.
A：Yes. If the product works but you do not need it, you can send it back for refund, in this case, we will charge 15% restocking and handling costs and do not reimburse shipping costs.
FAQ:Web Site
A：If you forget your password, you can click on the “forgot your password”, then enter your username (email), later received email for the new password. You can then use this new password to login and update your password in the personal archive section.
A：First, you must use the Snipping Tool to capture that image and then contact us in the live chat or email to support@fiber-life.com. Let’s deal with the problem and respond within 24 hours.
A：Reliability: Manufactured to exact OEM (Original Equipment Manufacturer) specifications.
A：ffordability: Up to 90% off list price of major brands.
A：vailability: Large inventory for immediate delivery.
A：Warranty: lifetime advanced replacement warranty.
