Refund and Returns Policy
Product Types
Non-customized Items
Customized Items
Within 24 Hours
Full refund
50% of the price of the items will be charged as the material fee.
Above 24 Hours – Before Shippment
Orders canceled within 3 days, 20% of the price of the items will be incurred as the handling charge.
Orders canceled after 3 days, 40% will be incurred as the handling charge.
Standard Shipping – the shipping fee is refundable.
Free Shipping – No refund.
Refund and Returns Policy:Return & Refund |
Product Types
Non-customized Items
Customized Items
Return
Free shipping – a $7 handling fee will be incurred.Standard Shipping – the $15 shipping fee is non-refundable.
Items cannot be resold, none-refundable.
Exchange
The shipping fee for returning items is to be paid by the customer, we will pay the postage for sending the new items to customer.
Items cannot be resold, none-refundable.
Note:
1. If you want to return the items, please notify us by email, stating the reason and the order number within 7 days of receipt.
2. Any items must be sent back completely with the original package. All packages should be sent via a trackable method.
60 days money back or item exchange
We offer 100% satisfaction guarantee. Most items can be returned within 60 days of receiving the item. Within 60 days of receiving the items, if you are not 100% satisfied with the item, you may return it for exchange or full refund (excluding shipping charges). If your return is a result of our error we will also refund your shipping charge.
Returns must be accompanied by a Return Materials Authorization (RMA) number. To receive a RMA, please email to support@fiber-life.com
All returns must be in new, resalable condition and in original unmodified packaging. Custom orders can not be returned when they function properly. Custom Orders mean the manufacturing according to client’s detailed requirement.
Return of working products after 60-days and within warranty period
After 30 days from delivery, Fiber-Mart does not generally accept returns of other than for products known to have failed. That being said, we understand that occasionally circumstances change resulting in a customer having purchased products they no longer require. Requests for return for refund in such situations are handled on a case-by-case basis. In all accepted request, the shipping charges is not included in this refund.
Return for repair/replacement within warranty period
fiber-life offers limited warranty for most of our products from the date of delivery. If a part appears not to function properly, customers must return the part with a ‘test report’ showing it does not function or contact Fiber-Mart sales and discuss the issue.
In all return scenarios, all returned products must have a Return Material Authorization (RMA) number assigned by
fiber-life first. The following apply the RMA process:
The RMA number(s) must be prominently displayed on the outside of the box.
RMA numbers are valid for 15 days after the day of issuance.
Returned goods must be shipped freight prepaid in their original boxes and packing material.
A copy of your packing list/invoice must accompany all returned Products.
Product returned to you under Warranty is shipped freight-prepaid via FedEx or other carrier at our discretion.
Ship To:
If you want to exchange or return your item, pls contact your sales representative directly, or just email to support@fiber-life.com to get more information.
We will deal with the Exchange or Return in time.
